Delivery, Returns & Exchanges
At jvndresses.com, we want your shopping experience to be seamless. Please review our policies below:
Delivery Information
Processing Time:
- Orders placed before 12PM GMT ship same/next business day
- Made-to-order items require 4-6 weeks production
Shipping Options:
- Standard: 3-5 business days (£8 / Free over £200)
- Express: 1-2 business days (£15)
- International: 5-10 business days (rates vary)
Important Notes:
- Signature required for delivery
- Duties/taxes not included for international orders
- Track your order via confirmation email
Returns Policy
Eligibility:
- 14-day return window from delivery date
- Items must be:
- Unworn/unwashed
- With original tags attached
- In protective garment bag
Process:
- Initiate return via your account on jvndresses.com
- Use prepaid return label (UK only)
- Allow 5 days for refund processing
Non-Returnable Items:
- Custom/special order pieces
- Sale items (marked “Final Sale”)
- Altered garments
Exchanges
We offer:
- Size exchanges within 7 days of receipt
- Color exchanges (subject to availability)
- Free re-shipping for UK exchanges
Damaged Items:
Contact us within 48 hours with:
- Order number
- Photos of damage
- We’ll arrange free return/replacement
For full details, visit our Help Center at jvndresses.com.
Designer Note: Hand-beaded items may have slight variations that enhance their uniqueness.