Refund Policy

Last Updated: [Date]

At jvndresses.com, we strive to ensure your complete satisfaction with every purchase. Please review our refund guidelines carefully.

Eligibility Criteria
Refunds may be issued when:

  • Items are returned within 14 calendar days of delivery
  • Products meet all return conditions:
    • Unworn, unaltered, and free of odors
    • Original tags still attached
    • Protective garment bag included
    • No visible signs of use or damage

Non-Refundable Items
The following are excluded from refunds:

  • Made-to-order/customized garments
  • Final sale items (clearly marked)
  • Gift cards
  • Products with removed security tags

Refund Process

  1. Request Authorization:
    • Log in to your account at jvndresses.com
    • Select “Request Return” for relevant order
    • Receive return approval email within 24 hours
  2. Package Preparation:
    • Use original packaging with protective layers
    • Include completed return form
    • For UK: Attach prepaid label (provided)
    • International: Use trackable shipping (customer’s expense)
  3. Refund Timeline:
    • Processing begins upon warehouse receipt
    • Credit issued within 5-7 business days
    • Appears on statements within 1-2 billing cycles

Refund Method

  • Original payment card (7-10 business days)
  • Store credit (immediately available)
  • Alternative methods for international returns may apply

Special Circumstances

  1. Damaged Items:
    • Report within 48 hours of delivery
    • Provide photographic evidence
    • Full refund or replacement offered
  2. Wrong Items Shipped:
    • We cover return shipping
    • Priority processing for replacement

Important Notes

  • Original shipping fees non-refundable
  • International duties/taxes non-refundable
  • Return shipping insurance recommended
  • Refunds may be withheld until quality check completion

For exceptions or inquiries, contact our Customer Experience team through your account portal on jvndresses.com.