Frequently Asked Questions
Welcome to jvndresses.com – your destination for contemporary occasion wear. Below you’ll find answers to our most common queries.
Orders & Shipping
Q: What are your shipping options?
A: We offer:
- Standard (3-5 business days)
- Express (1-2 business days)
- International (delivery times vary)
Q: When will my order ship?
A: Most orders ship within 1-2 business days. You’ll receive tracking upon dispatch.
Sizing & Fit
Q: How do I determine my size?
A: Each product page includes detailed measurements. For personalized advice:
- Use our virtual stylist tool
- Reference our “Fit Guide” under Size Charts
Q: Do you offer alterations?
A: We provide:
- Free hemming on full-price gowns
- Custom sizing for +$150
Returns & Exchanges
Q: What’s your return policy?
A: Unworn items may be returned within 14 days with tags attached.
Q: How long do refunds take?
A: 5-7 business days after we receive your return.
Fabric Care
Q: How should I clean my dress?
A: We recommend:
- Professional dry cleaning only
- Immediate spot treatment for stains
- Storage in provided garment bag
Special Occasions
Q: When should I order for my event?
A: Lead times vary:
- Ready-to-ship: 1-2 weeks
- Made-to-order: 6-8 weeks
- Rush service available
For urgent inquiries, please use our 24/7 chat service on jvndresses.com.
Note: Natural fabric variations are inherent to our hand-finished designs and not considered defects.